If you have any questions about the software, you may find a solution among the most frequently asked questions listed below.

Installation and implementation

Other questions

How can I install the software?

Download ERIC installer and execute the downloaded file ERICInstaller.exe from the Downloads folder.

Follow the installation wizard instructions until the complete installation.

Execute the program from the icon that you will find at your desktop. Follow the instructions of the program and register – or log in – so you can start using your ERIC Sports license.

If it is a registration, please, check your inbox e-mail where you will receive a user activation mail. Click on the link and follow the instructions.

I have lost my password. How can I reset it?

If you have lost your password, you can visit the following reset password link. Submit your e-mail address and you will receive a reset link, which you must visit on the following 48 hours if you want to reset it.

Once visited, you will be able to rewrite your password and PIN code. Remember that password can be alphanumerical (numbers and letters) and that it is case-sensitive. The PIN code must be only numerical.

What are the minimum requirements to use ERIC Desktop?

The minimum and recommended requirements are the following:

  • Processor: CPU Intel / AMD 1.5GHz
  • RAM: 2GB
  • Hard Disk: 20GB
  • Graphics Card: 128MB and Direct3D 9.0
  • Operating System: Windows 7 or higher
  • Display: 1024 x 768px and 65,000 colours.
  • Sound Card: built-in
  • Framework: Microsoft .NET Framework 4.5.2.
  • Recommended Codecs: Shark007 Advanced Codecs.

The web browser warns that the installer may be a malicious file and blocks the download. What can I do?

Your browser may give you a notice stating that the installer .exe that you try to download may damage your computer. Do not worry: our installer is not dangerous.

To continue with the download, you would only need to indicate the browser that you want to download it anyway (sometimes, it will be necessary to access the Downloads section of the browser and indicate that you want to continue the download).

I cannot run the installer on my system. What should I do?

It is possible that in some systems the installer cannot be run from the desktop. This is due to security restrictions of Windows operating system.

To solve this problem, just save the installer in a less restrictive folder, such as the Downloads folder, and try to run it from there.

How do I install Microsoft Framework?

To install the component, download .NET Framework 4.5 and run it from the Downloads folder. Follow the instructions of the installation wizard and, once the process is complete, restart your computer to later proceed with the correct installation of ERIC.

How do I install the required video codecs in Windows?

The video codecs in an operating system are required by the system applications in order to play several video formats without any problems.

We recommend using Shark007 Advanced Codecs. Follow the steps below to install them in your computer:

  • Download the installer from the link Shark007 Advanced Codecs
  • Start the installer and follow the instructions
  • If prompted to update to the latest version, click No to avoid the update
  • Close the last window of the installer by clicking on the Finish button
  • Close the windows that are still open with the Exit button

These codec will include, among others, the H.264 video codec necessary to improve our report-to-video exportation.

How do I request or renew my ERIC Desktop license?

You can get your ERIC license from our online store  If you already own an active license, you can get a new one and this will be applied to your account.

Can I use ERIC in Mac?

Yes, if you have a virtualization program such as Parallels or VMWare Fusion wwith a Windows virtual machine. You may also use Mac’s Boot Camp. In both cases, you must have a Windows license.

You can also use our license ERIC Cloud, available via web browser from any computer or tablet with any operating system.

Can I use ERIC in the mobile phone or tablet?

Yes, you can use the Cloud version on tablets, accessible with internet from any browser, or the Mobile version, both in mobile and tablet, accessible without internet connection.

Do I need technical knowledge (computer/video) to use the tool?

No, ERIC is designed from the point of view of the user, paying particular attention to the working methodology, so that no technical knowledge is required. Both professional and amateur users may use their time in enriching and adding value, leaving the unrelated or complex processes directly to the tool.

Should I encode a video before I can analyse it?

No, ERIC can work directly with a variety of formats and in most cases there is no need for decoding the video source, so in order to begin the analysis of a video you may only indicate its path.

Even so, may it be necessary transcoding a video (i.e. so it is lighter), we recommend the conversion to H. 264 format (also called MP4). Compressing the video to a quality of 2Mbits provides a high quality, and compressing to 1Mbit, although it slightly reduces the quality, but remains at an acceptable level.

Transcoding is a process that requires time and device performance, so it is recommended to carry this process out in a different time as when ERIC is used for the analysis (for example, during the night).

Which video formats does ERIC support?

ERIC supports any video format that can be played in Windows: DVD’s, MPEG1, MPEG2, H264, AVI, DIVx, xVID, MKV, AVCHD, HDV, MOV, FLV, VC1. The only requirement is that these video codecs are installed on the device.

IT is important to take into account that some formats do not allow advanced video features, such as slow motion (1/2, 1/10, etc.) or high speed (x2, x3, …).

In order to work with professional video formats, the use of a professional ERIC version may be required.

Can I generate my own video reports?

Yes, ERIC has a feature that allows you to quickly and easily export the reports to video format. As simple as versatile, the system allows to customize the output video format in contents and in the type of coding used, optimizing and adapting the video to the device where it will be played.

How do I use my license ERIC in another computer?

Currently, the editions of ERIC Desktop are distributed by user and device. Therefore, you may only use an ERIC Desktop license in one computer.

ERIC Cloud version is accessible with a username and a password, but can be used from any device. You will just have to open ERIC Cloud and access with your credentials.

In case you need to re-use an ERIC Desktop license due to a loss of the device or change of your working equipment, or any other major reason, you may contact support@ericsports.net and our team will help you as soon as possible.

Keep in mind that once you activate your new device, the license is deactivated at the previous device.

Must I download the videos to use them in ERIC?

The need to download the videos will depend on whether you will use it in ERIC Desktop or ERIC Cloud.

In ERIC Desktop you will need to download the video and save it in your local system, as long as it is not a public video posted on the Internet with a format compatible with streaming such as MP4. In this case, the video will not need to be downloaded.

On the other hand, in ERIC Cloud, the videos should be on the Internet. ERIC Cloud plays videos uploaded on YouTube, Vimeo, Dropbox and any public video posted on the Internet in MP4 format.

In case you have the video you want to use in your local system, you can upload it to our Cloud servers if you have hired this additional service.

Do I need the video to analyse?

It is not necessary to have the video to analyse a match. You may analyse a match you are watching and after that, add and synchronise the video of the match with the analysis.

To do this, follow the instructions of the guide Event creation and analysis to create the event, choosing the option Analysis without Video instead of Analysis from Video and continue with the process as indicated in the guide. To proceed with the analysis, follow the instructions of the guide Analysis of the match.

To synchronize the video after that, select Modify Analysis in the analysis´Control Panel. Add the video of the match as indicated in the guide Event creation and analysis, find the beginning of the match and click on the button 1P –:–:– to synchronize the video with your analysis.

Also, you may analyse a live match with our Mobile version. For more information, check the ERIC Mobile guide: basic use on our website.

What kind of technical support do you provide?

The technical support will depend on your ERIC edition and the additional services you may have hired.

Currently, we offer three types of technical support:

  • Basic (level C): only by e-mail.
  • Advanced (level B): All the enquiries will be answered by email with the option of remote support using TeamViewer.
  • Premium (level A): All the enquiries will be answered by email with the option of remote support using TeamViewer and by telephone.

Our specialists will try to reply all the enquiries and incidences as soon as possible within our working hours, by order of notification.

Remember that we have our guides and video tutorials available on our webpage, regardless of the product or edition you have.

What are the minimum requirements to use ERIC Desktop?

The minimum and recommended requirements are the following:

  • Processor: CPU Intel / AMD 1.5GHz
  • RAM: 2GB
  • Hard Disk: 20GB
  • Graphics Card: 128MB and Direct3D 9.0
  • Operating System: Windows 7 or higher
  • Display: 1024 x 768px and 65,000 colours.
  • Sound Card: built-in
  • Framework: Microsoft .NET Framework 4.5.2.
  • Recommended Codecs: Shark007 Advanced Codecs.

How do I request or renew my ERIC Desktop license?

You can get your ERIC license from our online store  If you already own an active license, you can get a new one and this will be applied to your account.

How can I update my ERIC Desktop version?

To update the version of your ERIC Desktop license, enter Configuration in the main menu, and then click on Update version.

The software will check if it has any available updates and will ask if you want to update it at the moment or if you do not want to do it.

Remember that the updates usually offer improvement in the performance of the software and solutions to possible incidences that may appear. We recommend to always have the latest version installed.

How do I use my license ERIC in another computer?

Currently, the editions of ERIC Desktop are distributed by user and device. Therefore, you may only use an ERIC Desktop license in one computer.

ERIC Cloud version is accessible with a username and a password, but can be used from any device. You will just have to open ERIC Cloud and access with your credentials.

In case you need to re-use an ERIC Desktop license due to a loss of the device or change of your working equipment, or any other major reason, you may contact support@ericsports.net and our team will help you as soon as possible.

Keep in mind that once you activate your new device, the license is deactivated at the previous device.

Do I need the video to analyse?

It is not necessary to have the video to analyse a match. You may analyse a match you are watching and after that, add and synchronise the video of the match with the analysis.

To do this, follow the instructions of the guide Event creation and analysis to create the event, choosing the option Analysis without Video instead of Analysis from Video and continue with the process as indicated in the guide. To proceed with the analysis, follow the instructions of the guide Analysis of the match.

To synchronize the video after that, select Modify Analysis in the analysis´Control Panel. Add the video of the match as indicated in the guide Event creation and analysis, find the beginning of the match and click on the button 1P –:–:– to synchronize the video with your analysis.

Also, you may analyse a live match with our Mobile version. For more information, check the ERIC Mobile guide: basic use on our website.

Must I download the videos to use them in ERIC?

In ERIC Desktop you will need to download the video and save it in your local system, as long as it is not a public video posted on the Internet with a format compatible with streaming such as MP4. In this case, the video will not need to be downloaded.

How do I export the report into video format?

First, access Reports & Presentations from the main menu and select the report you want to export from the list on the left of the screen. Once it is selected, click on Media Tools on the bottom right corner.

Once you have access Media Tools, click on Generate on the right-side of the screen to export the report as a video (.MP4). You will be able to see the folder, after the title Target Video, where the file will be saved.

For additional information, you may check the guide How to export your report in our website.

Why does an alert window appear when exporting my reports?

Sometimes, a window appears while we are exporting our reports to video. These messages we can read are not errors, but warnings and extra information that can be helpful sometimes. However, if we are not going to use this information, we can hide it easily.

MediaTools Warnings

To hide those messages (and even improve your exporting performance), open ERIC and head to Configuration – Media Utilities – MediaTools Settings and click on Video format.

This will show us a configuration window, in which we will edit the following values: Preset to SuperfastZero Latency activated and Log Level to None.

x264vfw_configuration

Click OK and, then, Accept.

Now the messages should not appear anymore, and MediaTools performance should be improved.

How do I export the report into PDF format?

First, access Reports & Presentations from the main menu and select the report you want to export from the list on the left of the screen. Once it is selected, click on Open Report on the bottom right corner.

Once you have access the report, expand the Control Panel on the top-left side of the screen and select Print Report.

Finally, click on the Accept button. You will see the default printing dialog of your operating system. Select a PDF printer and click on Print to end.

For additional information, you may check the guide How to export your report in our website.

How do I sign up for ERIC Cloud?

In order to install ERIC Cloud you have to enter at http://cloud.er1csports.com. At this page you will be able to request the trial version of the product during limited amount of time. Furthermore, you will be able to obtain your license clicking on Sign up.

Do I need the video to analyze?

It is not necessary to have the video to analyse a match. You may analyse a match you are watching and after that, add and synchronise the video of the match with the analysis.

To do this, follow the instructions of the guide Event creation and analysis to create the event, choosing the option Analysis without Video instead of Analysis from Video and continue with the process as indicated in the guide. To proceed with the analysis, follow the instructions of the guide Analysis of the match.

To synchronize the video after that, select Modify Analysis in the analysis´Control Panel. Add the video of the match as indicated in the guide Event creation and analysis, find the beginning of the match and click on the button 1P –:–:– to synchronize the video with your analysis.

Also, you may analyse a live match with our Mobile version. For more information, check the ERIC Mobile guide: basic use on our website.

Do I have to download the videos in order to use them in ERIC Cloud?

In ERIC Cloud, the videos should be directly on internet. ERIC Cloud accepts the visualization of the videos from Youtube, Vimeo, Dropbox, any type of video that is accessible on Internet in the MP4 format.

In case of having the video in your local disk, you could upload i ton our Cloud server if contracted.

I cannot play some videos in ERIC Cloud. What should be the reason?

There are various factors that affect the video reproduction on the online or streaming form. The most important factor should be discontinuous or slow Internet connection.

Nevertheless, some of the problems could be directly related with the video sources. It could be possible that in some Youtube or Vimeo cases, the videos cannot be reproduced outside of the previously mentioned platforms due to several restrictions such as author’s rights.

In the case of Dropbox, Drive and other platforms that allow to link the video directly, is possible that some rules & conditions of this service were broken such as maximum number of access into the file.

The best solution is to use the videos from the sources that are exempt of property rights.

How can I export the report into video format?

Actually, the ERIC Cloud version does not contain this feature. The report’s exportation into video belongs exclusively to the Desktop versions.

How can I install ERIC Mobile?

In order to install ERIC Mobile you have to enter at http://cloud.er1csports.com from your smartphone. Because of the fact that this is a web application, it will be necessary to install this application and the process will be automatic.

On the other hand, you will be able to add the icon into your smartphone screen to enter directly into the application. The process depends on various operative systems and the internet browser (Google Chrome, Safari, Internet Explorer etc.)

You may find our manual with the detailed explanation of the installation in the guide called ERIC Mobile: Basic Usage.

How can I add the video into the ERIC Mobile analysis?

ERIC Mobile has been created as the application for the live analysis and without the necessity of internet connection. Therefore, it does not contain the functionality of analysis with video.

In order to do so, you should share the analysis with your own account, like was explained in the part 5. Sharing the elements, in our manual ERIC Mobile: Basic Usage. There you could find the information on how to import the obtained data into ERIC Cloud or ERIC Desktop and sync these data with video.